Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- All orders are despatched as soon as possible after receipt, it is our aim to dispatch orders received before 12 noon on the same day. If in the event of a delay, or if it is not possible to dispatch orders promptly, we will advise you by email. Currently all orders under the value of £20 including VAT are dispatched by Royal Mail 1st Class Post. Any Goods over the value of £20 including VAT are sent out by our appointed couriers DPD We do, however, reserve the right to select a carrier at our discretion. Attached to the parcel will be a VAT invoice.
- Privacy & Security
- To enable us to offer you an efficient service, we need to collect some information from you. We need your name and address to know where to send your order and your credit/debit card details, including card number and expiry date in order to obtain payment for the goods that you have ordered. The telephone number and email address is to enable us to contact you should there be a problem with your order.
The details that you enter are held only to allow us to complete orders and arrange payments on your instructions. We will not give, hire or sell information to third parties. Christmas Lights Etc may wish to contact you in future if we have products that we think may be of interest to you. If you do not wish to receive future mailings, please check the box on the order confirmation page and we will not include you in these mailings and will remove you from future mailings.
Customer information is collected lawfully and in accordance with the Data Protection Act.
If you have any questions or queries please feel free to email margi@thechristmasdecorators.com - Returns & Replacements
- We want you to be satisfied with every purchase you make. In the event that you’re not, and you wish to return a product, you may do so within 14 days of the despatch date, as long as the item is unused, in the original packaging and in a re-saleable condition.
Where promotions are applied to orders, the proportional discount will be applied to each item in the basket and that proportion will be refunded in the event of a return.
Your statutory rights are not affected. - Ordering
- To order a product, add each product to your shopping cart and then proceed to the check out. Our check out is very easy to use, just go through each step and your Christmas decorations will soon be on their way.
- Payment, Pricing & Promotions
- We accept all major credit and debit cards for payment, including Pay Pal. MasterCard, Visa, Maestro, Solo & Pay Pal. If your card is rejected by payment processing system, please check to ensure that the details you have entered are correct. Please be aware that your name and address must match the details of card holder. If the problem persists, please contact your card provider.
- Viewing Orders
- You may cancel your order at any time with a full refund by calling Christmas Lights Etc LTD customer service number on 0845 1901909, provided we have not picked, packed or dispatched your items. If your order has been packed or dispatched it will not be possible to cancel your order, however you can of course return any unwanted goods in accordance with our returns policy. Please not we are unable to refund postage and packing costs.
- Updating Account Information
- To update your account information, click on 'My Account' found at the top and bottom of this site.
