Privacy
To enable us to offer you an efficient service, we need to collect some information from you. We need your name and address to know where to send your order and your credit/debit card details, including card number and expiry date in order to obtain payment for the goods that you have ordered. The telephone number and email address is to enable us to contact you should there be a problem with your order.
The details that you enter are held only to allow us to complete orders and arrange payments on your instructions. We will not give, hire or sell information to third parties. Christmas Lights Etc may wish to contact you in future if we have products that we think may be of interest to you. If you do not wish to receive future mailings, please check the box on the order confirmation page and we will not include you in these mailings and will remove you from future mailings.
Customer information is collected lawfully and in accordance with the Data Protection Act.
If you have any questions or queries please feel free to email margi@thechristmasdecorators.com

Delivery within the UK
All orders are despatched as soon as possible after receipt, it is our aim  to dispatch orders received before 12 noon on the same day. If in the event of a delay, or if it is not possible to dispatch orders promptly, we will advise you by email. Currently all orders under the value of £20 including VAT are dispatched by Royal Mail 1st Class Post. Any Goods over the value of £20 including VAT are sent out by our appointed couriers DPD We do, however, reserve the right to select a carrier at our discretion. Attached to the parcel will be a VAT invoice.

To return or exchange products
We want you to be satisfied with every purchase you make. In the event that you’re not, and you wish to return a product, you may do so within 14 days of the despatch date, as long as the item is unused, in the original packaging and in a re-saleable condition.
Where promotions are applied to orders, the proportional discount will be applied to each item in the basket and that proportion will be refunded in the event of a return.
Your statutory rights are not affected.

Faulty Goods
If you are having a problem with one of our products please call us immediately on 0151 734 4300 or outside the UK +44 (0)151 734 4300. If you prefer, email info@christmaslightsetc.co.uk We are always happy to help and will do our utmost to ensure an immediate resolution to your problem. We can often arrange a next working day ‘swap it’ service where we deliver the new product and collect the faulty item at the same time.

How to return unwanted goods
Please securely package the goods to avoid damage and include the initial delivery note in your returns box. Please tick all the items you are returning. We will credit the original card that was used for the transaction ,a refund will be made upto 10 days after receipt of the returned items(Please note your bank may take up to 21 working days to credit your account with the refunded amount). We cannot accept liability for goods that get lost or damaged when they are returned, and request that you ask the Post Office to stamp the Proof of Posting label when returning products by post. We are not liable and cannot take responsibility for any bank charges that you may have incurred during the refund process.

Please send your returns to
Christmas Lights Etc Ltd, Wavertree Business Park, Wellington Road, Liverpool, L15 4JN

Refund Policy
Unwanted Products.
 If unwanted products are in a re-saleable condition, we will refund the full purchase price of the product, excluding the cost of postage and packing. If we believe that the product has been used or if the packaging has been damaged or tampered with, we reserve the right to refuse a refund or exchange. When returning the goods to us please keep your proof of posting as we are not liable for returned goods lost in the post or by couriers.

Incorrect, faulty or damaged
please call us for an immediate replacement or refund. We can often arrange a ‘swap’ it service where we deliver the new product and collect the faulty item at the same time. At Christmas Lights Etc our priority is, however, to ensure that you are happy with your purchase and we may have to deliver and collect on two separate occasions to ensure a rapid response.

Payment Options
We accept all major credit and debit cards for payment, including Pay Pal. MasterCard, Visa, Maestro, Solo & Pay Pal. If your card is rejected by payment processing system, please check to ensure that the details you have entered are correct. Please be aware that your name and address must match the details of card holder. If the problem persists, please contact your card provider.

Cancelling your order
You may cancel your order at any time with a full refund by calling Christmas Lights Etc LTD customer service number on 0845 1901909, provided we have not picked, packed or dispatched your items.  If your order has been packed or dispatched it will not be possible to cancel your order, however you can of course return any unwanted goods in accordance with our returns policy.  Please not we are unable to refund postage and packing costs.